At Spatial Guide Private Limited ("Spatial Guide", "we", "our", or "us"), we are committed to protecting the privacy and security of the information entrusted to us. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard personal information when you visit our websites, access or use our products and services, communicate with us, or otherwise interact with us.
Our Services include our websites, software platforms, mobile applications, application programming interfaces (APIs), cloud services, online stores, enterprise solutions, artificial intelligence and computer vision solutions, digital twin technologies, analytics platforms, and other products and services that we currently offer or may offer in the future (collectively, the "Services").
This Privacy Policy applies to all individuals who interact with our Services, including visitors to our websites, prospective customers, customers, users of our software platforms, employees and representatives of our customers, applicants for employment, vendors, business partners, and other individuals who communicate with us.
If you are using one of our Services through your employer or another organization, that organization may have its own policies governing your use of the Services. In such cases, this Privacy Policy applies to the extent that Spatial Guide is responsible for processing your personal information, while your organization remains responsible for information that it controls.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and understand how your information may be collected, used, disclosed, and otherwise processed.
What this Policy Covers
This Privacy Policy describes:
the categories of personal information that we collect;
how we collect personal information;
how we use personal information;
when and why we may disclose personal information to third parties;
how we protect and retain personal information;
the choices and rights available to you regarding your personal information; and
how you can contact us regarding our privacy practices.
This Privacy Policy applies to all Services operated by Spatial Guide Private Limited unless a separate privacy policy is expressly provided for a particular Service.
This Privacy Policy does not apply to third-party websites, software, products, or services that may be linked to or integrated with our Services. Those third parties operate independently and are governed by their own privacy policies. We encourage you to review the privacy practices of any third-party services before providing personal information to them.
Definitions
For purposes of this Privacy Policy:
"Personal Information" means any information that identifies, relates to, describes, or can reasonably be associated with an identified or identifiable individual. It does not include information that has been anonymized or irreversibly de-identified so that it can no longer reasonably identify an individual.
"Processing" means any operation performed on personal information, whether by automated or manual means, including collecting, recording, organizing, storing, using, analyzing, modifying, retrieving, transmitting, sharing, disclosing, deleting, or destroying such information.
"Customer" means any organization or individual that purchases, subscribes to, licenses, or otherwise uses our Services.
"User" means any individual authorized to access or use our Services, including employees, contractors, administrators, customers, partners, or other authorized representatives of a Customer.
"Customer Data" means information, including personal information, that is provided, uploaded, generated, transmitted, or otherwise made available to Spatial Guide by or on behalf of a Customer through the use of our Services.
Depending on the nature of the Services provided, Spatial Guide may act either as a Data Controller, determining the purposes and means of processing personal information, or as a Data Processor (or equivalent role under applicable law), processing personal information solely on behalf of and under the instructions of our Customers. Where Spatial Guide processes Customer Data on behalf of a Customer, the Customer remains responsible for determining the lawful basis for processing such information and for complying with applicable privacy and data protection laws.
This Privacy Policy should be read together with our Terms of Service, subscription agreements, data processing agreements, and any product-specific notices that may apply to particular Services.
Information Collected and How It Is Used
You are not required to provide personal information simply to browse our public websites. However, certain features of our Services may require you to provide personal information so that we can deliver the requested functionality, respond to your enquiries, establish a business relationship, or fulfill our contractual obligations.
The categories of personal information that we collect depend on how you interact with our Services, the products you use, and the relationship you have with Spatial Guide.
Information You Provide Directly
When you contact us, request information, register for an event, subscribe to newsletters, create an account, request a demonstration, purchase or subscribe to our Services, submit a support request, apply for employment, participate in surveys, or otherwise communicate with us, we may collect information such as your name, organization, job title, business email address, telephone number, mailing or billing address, account credentials, preferences, communications with us, and any other information you voluntarily choose to provide.
We use this information to respond to your requests, provide customer support, establish and maintain customer relationships, administer accounts, process transactions, communicate regarding our Services, and fulfill our contractual and legal obligations.
Information Collected Through Your Use of Our Services
When you access or use our Services, we automatically collect certain technical and operational information necessary to provide, maintain, and improve our Services. This may include your Internet Protocol (IP) address, browser type and version, operating system, device identifiers, language preferences, time zone, network information, application version, login timestamps, session identifiers, and diagnostic information.
We may also collect information regarding how you interact with our Services, including pages viewed, features accessed, navigation paths, searches performed, application usage statistics, API activity, performance metrics, error reports, crash logs, and similar operational information. This information helps us understand how our Services are being used, improve system performance, identify usability issues, diagnose technical problems, enhance security, and develop new features.
Customer Data Processed Through Our Services
Many of our Services are designed to enable organizations to manage their own business information. As a result, Customers may upload, transmit, create, or otherwise process information through our platforms, including operational records, business documents, inventory information, equipment information, workflow information, customer records, employee information, asset information, location information, healthcare information, or other business-related data.
Except where otherwise specified, Spatial Guide processes such Customer Data solely for the purpose of providing the Services requested by our Customers and in accordance with applicable agreements. In these situations, Spatial Guide generally acts as a data processor or service provider on behalf of the Customer, while the Customer remains responsible for determining the purposes and lawful basis for processing the information.
Information Received Through Integrations
Our Services may integrate with third-party applications, enterprise systems, cloud platforms, communication services, payment providers, identity providers, customer relationship management systems, enterprise resource planning systems, healthcare systems, mapping services, analytics platforms, and other business applications.
When authorized by you or your organization, we may receive information from these integrated systems solely to enable the requested functionality, synchronize information, automate workflows, authenticate users, or improve the operation of our Services. The type and amount of information received depends on the specific integration and the permissions granted by you or your organization.
Recruitment Information
If you apply for employment or other opportunities with Spatial Guide, we may collect information contained in your application materials, including your résumé, employment history, educational qualifications, certifications, references, and any additional information you choose to provide during the recruitment process. This information is used solely for evaluating candidates, communicating regarding employment opportunities, conducting interviews, completing background verification where permitted by law, and fulfilling our legal obligations relating to recruitment.
Cookies and Similar Technologies
Our websites and applications may use cookies, local storage, software development kits (SDKs), pixels, web beacons, and similar technologies to recognize returning users, maintain secure sessions, remember preferences, understand usage patterns, measure the effectiveness of our websites and marketing activities, improve performance, and enhance the overall user experience.
Some of these technologies may be provided by trusted third-party service providers that support the operation of our Services. You may configure your browser or device settings to reject or limit certain cookies or similar technologies; however, doing so may affect the availability or functionality of certain features of our Services.
Artificial Intelligence and Automated Technologies
Certain Services offered by Spatial Guide incorporate artificial intelligence, machine learning, computer vision, predictive analytics, automation, or similar technologies to improve operational efficiency, automate repetitive tasks, generate insights, analyze business processes, process images or documents, and enhance user experiences.
Information processed through these capabilities is used only for the purpose of delivering the functionality requested by our Customers or Users. Unless expressly authorized by the applicable Customer or required to provide the Service, Customer-specific confidential information is not used to train publicly available artificial intelligence models. Where appropriate, we may use aggregated or de-identified information to improve the quality, accuracy, reliability, and performance of our Services.
Information from Third Parties
We may receive information about you from publicly available sources, business partners, service providers, marketing partners, event organizers, identity providers, or other third parties where permitted by applicable law. We combine such information with information already available to us only where it is reasonably necessary to provide our Services, maintain accurate records, improve customer relationships, comply with legal obligations, or protect the security and integrity of our business.
How We Use the Information We Collect
We use the information we collect to operate, maintain, protect, and improve our Services; authenticate users; create and manage accounts; process subscriptions and transactions; deliver requested products and services; provide customer support; personalize user experiences; communicate with Customers and Users; monitor performance; improve functionality; conduct research and analytics; detect, investigate, and prevent fraud or unauthorized access; enforce our agreements; comply with applicable laws and legal processes; protect the rights, property, and safety of Spatial Guide, our Customers, our Users, and others; and for any other purpose that is compatible with the reason the information was originally collected or otherwise permitted by applicable law.
Where practical and appropriate, we use aggregated, statistical, or de-identified information to better understand usage trends, improve our products, support business decision-making, and develop new features without identifying individual Users.
Information Sharing and Disclosure
Spatial Guide respects the confidentiality of your personal information and does not sell your personal information to third parties. We disclose personal information only where necessary to provide our Services, comply with legal obligations, protect our legitimate business interests, or where you or your organization have authorized us to do so.
Service Providers
We may share personal information with carefully selected third-party service providers who perform services on our behalf. These services may include cloud hosting, infrastructure management, data storage, authentication, payment processing, customer relationship management, customer support, analytics, monitoring, communications, email delivery, marketing, security services, backup and disaster recovery, software development, and other operational functions necessary to provide and improve our Services.
These service providers are contractually obligated to process personal information only for the purposes for which it was disclosed, to maintain appropriate safeguards to protect such information, and to comply with applicable privacy and data protection laws.
Third-Party Integrations
Our Services may integrate with third-party applications, platforms, or services at your request or the request of your organization. When such integrations are enabled, information may be exchanged between our Services and the integrated third-party systems to facilitate the requested functionality.
The collection, use, and disclosure of information by those third-party services are governed by their respective privacy policies and terms of service. Spatial Guide is not responsible for the privacy practices of third-party services that are not owned or controlled by us.
Business Partners
From time to time, we may work with authorized business partners, resellers, distributors, implementation partners, consultants, or other organizations that assist in delivering our Services. Where necessary, we may share limited personal information with these partners to facilitate product implementation, customer support, training, consulting services, account management, or other services requested by you or your organization.
Legal Compliance and Protection
We may disclose personal information where we believe such disclosure is necessary or appropriate to comply with applicable laws, regulations, court orders, legal processes, governmental requests, or requests from regulatory authorities. We may also disclose information where necessary to establish, exercise, or defend legal claims; enforce our agreements or policies; investigate suspected fraud, security incidents, or unlawful activity; protect the rights, property, or safety of Spatial Guide, our Customers, our Users, or the public; or respond to emergencies where disclosure is reasonably necessary.
Corporate Transactions
In the event that Spatial Guide is involved in a merger, acquisition, investment, financing, corporate restructuring, sale of assets, bankruptcy, or other similar business transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable confidentiality obligations and legal requirements. Should such a transaction materially affect the processing of your personal information, we will take reasonable steps to provide notice where required by applicable law.
Third-Party Websites and Services
Our Services may contain links to third-party websites or provide access to products and services offered by third parties. These links and integrations are provided solely for your convenience and do not imply any endorsement, sponsorship, or approval by Spatial Guide.
Any personal information that you provide directly to a third-party website, application, or service is governed by that third party's privacy policy and terms of service. We encourage you to review the privacy practices of any third-party services before submitting personal information or using their products.
Spatial Guide is not responsible for the content, privacy practices, security measures, or availability of third-party websites or services that are not owned or operated by us.
Cookies and Other Tracking Technologies
Spatial Guide uses cookies and similar technologies to improve the functionality, security, and performance of our websites and Services. These technologies may include browser cookies, local storage, session identifiers, software development kits (SDKs), web beacons, pixels, tags, and similar technologies.
These technologies help us recognize returning visitors, authenticate users, remember preferences, maintain secure sessions, understand how our Services are used, improve website performance, measure the effectiveness of communications and marketing activities, diagnose technical issues, and enhance the overall user experience.
Some cookies are essential for the operation of our Services and cannot be disabled without affecting core functionality. Other cookies may be used for analytics, product improvement, or marketing purposes where permitted by applicable law.
You may manage or disable cookies through your browser or device settings. Please note that disabling certain cookies or similar technologies may limit the availability or functionality of some features of our Services.
Where required by applicable law, we will obtain your consent before placing non-essential cookies or similar technologies on your device.
Security
Protecting the confidentiality, integrity, and availability of personal information is an important part of our business. We maintain administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Our security measures may include encryption of data in transit and, where appropriate, at rest, access controls based on business need, authentication mechanisms, audit logging, vulnerability management, network monitoring, backup and disaster recovery procedures, secure software development practices, and regular security assessments. Access to personal information is limited to employees, contractors, and authorized service providers who require such access to perform their responsibilities and who are subject to appropriate confidentiality obligations.
While we continually work to maintain appropriate safeguards, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information, and users should take reasonable precautions to protect their account credentials and devices.
Information Processed on Behalf of Our Customers
Many of Spatial Guide's Services are provided to organizations that use our platforms to manage their own business operations. In these situations, Spatial Guide processes information solely on behalf of and under the instructions of the applicable Customer.
Because the Customer determines the purposes for which personal information is collected and processed, the Customer generally acts as the Data Controller or equivalent under applicable law, while Spatial Guide acts as a Data Processor or service provider. Our processing of Customer Data is governed by the applicable agreements entered into with our Customers, including any applicable Data Processing Agreement.
If you are an employee, contractor, patient, customer, supplier, or other individual whose personal information is processed through one of our Customers' use of our Services, and you wish to access, correct, update, delete, or otherwise exercise your privacy rights with respect to that information, you should contact the relevant Customer directly. Where appropriate and consistent with our contractual obligations, Spatial Guide will assist our Customers in responding to such requests in accordance with applicable law.
Accessing, Updating, or Correcting Your Personal Information
Depending on your location and the applicable data protection laws, you may have certain rights regarding your personal information. These rights may include the ability to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information, request that we restrict or limit certain types of processing, object to processing carried out under specific legal grounds, request a copy of your personal information in a portable format where technically feasible, withdraw your consent where our processing is based on consent, and opt out of receiving marketing or promotional communications from us at any time.
If you wish to exercise any of these rights, you may contact us using the contact information provided at the end of this Privacy Policy. In order to protect your privacy and the security of your information, we may request additional information to verify your identity before processing your request. We will respond to verified requests within the timeframes required by applicable law.
Where Spatial Guide processes personal information solely on behalf of one of its Customers, requests relating to that information should generally be directed to the applicable Customer, as they determine the purposes and means of processing such information. Where appropriate, we will provide reasonable assistance to our Customers in responding to such requests in accordance with our contractual obligations and applicable law.
Spatial Guide will not discriminate against any individual for exercising rights available under applicable privacy or data protection laws.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our Services, maintaining customer accounts, supporting our Customers, complying with contractual obligations, meeting legal and regulatory requirements, resolving disputes, enforcing our agreements, protecting our legitimate business interests, and maintaining appropriate business and financial records.
The length of time for which personal information is retained depends on the nature of the information, the Services being provided, the relationship we have with you or your organization, and any applicable legal or contractual retention requirements. Once personal information is no longer required for these purposes, we will securely delete, anonymize, or otherwise dispose of the information in accordance with our data retention practices, unless a longer retention period is required or permitted by applicable law.
Where Spatial Guide processes Customer Data on behalf of a Customer, we retain such information for the period specified in our agreements with the applicable Customer or as otherwise instructed by that Customer, subject to any legal obligations requiring longer retention.
International Data Transfers
Spatial Guide operates globally and may process, store, or transfer personal information in countries other than the country in which you reside. These transfers may occur where our personnel, affiliates, service providers, cloud infrastructure providers, or authorized business partners operate or where it is necessary to provide the Services requested by you or your organization.
Where personal information is transferred across international borders, we implement appropriate contractual, organizational, and technical safeguards designed to protect personal information in accordance with applicable data protection laws. Such safeguards may include contractual commitments, recognized transfer mechanisms, and other appropriate measures intended to ensure that personal information continues to receive an appropriate level of protection regardless of where it is processed.
Children's Privacy
Our Services are intended primarily for businesses, enterprises, organizations, and individuals who are legally capable of entering into binding agreements. Our Services are not directed toward children, and we do not knowingly collect personal information directly from children unless such processing is carried out by our Customers in accordance with applicable law and under their direction.
If you believe that a child has provided personal information directly to Spatial Guide without appropriate authorization, please contact us promptly using the contact information provided below. Where required by applicable law, we will take reasonable steps to investigate the matter and, where appropriate, delete such information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, Services, legal requirements, or regulatory obligations. Any updates will become effective when the revised Privacy Policy is published on our website or otherwise made available through our Services, unless a different effective date is specified.
Where required by applicable law, we will provide notice of material changes through appropriate means, which may include posting a notice on our website, notifying account administrators, or sending communications to registered users. We encourage you to periodically review this Privacy Policy to remain informed about how we collect, use, and protect your personal information.
Your continued access to or use of our Services following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or the manner in which your personal information is processed, please contact us using the details below:
Spatial Guide Private Limited
Email: contact@spatial.guide
Website: https://www.spatial.guide
If you are using our Services through your employer or another organization, you may also contact your organization's designated administrator or privacy contact regarding requests related to personal information processed on behalf of that organization.
If you believe that we have not addressed your privacy concerns satisfactorily, you may have the right to lodge a complaint with the applicable data protection or supervisory authority in your jurisdiction, in accordance with applicable law.
Additional Information for Enterprise Customers
Spatial Guide provides software platforms, cloud services, APIs, and related technologies to organizations across multiple industries. Depending on the Services being provided and the nature of the relationship with a Customer, Spatial Guide may act either as a Data Controller or as a Data Processor (or equivalent role under applicable law).
Where Spatial Guide determines the purposes and means of processing personal information, such as information relating to our websites, marketing activities, customer accounts, business relationships, recruitment activities, or direct interactions with individuals, Spatial Guide acts as the Data Controller and processes personal information in accordance with this Privacy Policy.
Where Spatial Guide processes Customer Data solely on behalf of a Customer, including information uploaded to or processed through our Services, Spatial Guide acts as a Data Processor or service provider and processes such information only in accordance with the Customer's documented instructions and the applicable contractual agreements.
The Customer remains responsible for determining the lawful basis for processing, providing any required privacy notices, obtaining necessary consents where applicable, and responding to requests from individuals regarding their personal information.
Spatial Guide implements commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction. We require our employees, contractors, and authorized service providers to maintain the confidentiality of Customer Data and to access such information only where necessary to perform their assigned responsibilities.
Where required by applicable law or contractual obligations, Spatial Guide may enter into Data Processing Agreements ("DPAs"), Business Associate Agreements ("BAAs"), Standard Contractual Clauses ("SCCs"), or other appropriate contractual arrangements with Customers to support compliance with applicable privacy, healthcare, and data protection regulations.
Nothing in this Privacy Policy limits any additional privacy or security obligations that Spatial Guide has agreed to under separate written agreements with its Customers. In the event of any conflict between this Privacy Policy and an applicable customer agreement with respect to Customer Data, the terms of the applicable customer agreement shall prevail to the extent permitted by law.